Isagenix Review

Isagenix Review


Update: Jun 01, 2022

Isagenix is an MLM company that sells various dietary supplements and personal care products. In a MLM (sometimes called a pyramid because of the multi-tiered direct selling approach) the compensation is far higher at the top then at the bottom rung. This is especially the case in the very successful ones (sells a lot of products) like Amway, Mary Kay, Avon and those alike.

It’s everyday folks that help build that pyramid by way of sales to friends, family, neighbors, and other everyday folks. Nowadays with the advent of social media, direct selling may be perhaps even more popular than before. No knocking on doors or Tupperware parties. Post product specials on Facebook, share a blog on Twitter, or images on Instagram, or a video on YouTube. So in part, that may be why the name sounds familiar.

If you are looking for the next great weight loss strategy it’s helpful to know how the product is being sold. MLM business at it’s core relies on people’s good word-of-mouth to persuade other’s to buy into their product. So that becomes the motive for everyone involved. The motive, at the very least, makes me question what I see online about Isagenix.

That doesn’t mean Isagenix products aren’t what they’re cracked up to be. But it also doesn’t mean they are all that either. Or perhaps, once you know more about the company and its products, you’ll consider Isagenix alternatives.

# Isagenix Product Price Review
1. 9-Day System $207.94 Review
2. 30-Day System $378.50 Review
3. IsaLean Shake $53.57 Review
4. Cleanse for Life $42.67 Review
5. Ionix Supreme $42.67 Review

Isagenix 9 and 30 day cleanses (systems) are the most popular (most searched) products, followed by IsaLean Shake, Cleanse for Life and Ionix Supreme.

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Isagenix Support Complaints

Isagenix, like most other companies, does receive customer complaints. Out of all the complaints we’ve gathered, Isagenix support and ethics complaints were the most numerous.

Isagenix customers feel like runaround is the biggest problem with their support.

…I had to pay $28 to return the items. I will not ever purchase these shakes again. They were effective but I won’t eat like that the rest of my life, It’s just not sustainable. … Very poor customer service and follow through all around. I got the general feeling that everyone would say “that’s not my job”…

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Isagenix Product Complaints

Side effects are by far the biggest complaint related to their products use.

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Isagenix Product Use Side Effect Complaints

Customers report digestion issues as the number one side effect related to Isagenix Product use. Here is what one of the Isagenix own associates said:

…I have been an associate of Isagenix for the past 13 months… I do believe the IsaLean shakes can cause bloating, because that is how I feel. Bloated. Constipated. I can no longer button jeans that fit me fine up until they reached my distended abdomen. This is in the wake of drinking adequate water and exercising…

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Isagenix Advertising Complaints

Isagenix being misleading in their advertising is number one customer complaint. When we say Isagenix we also include the associates and their advertising conduct. Here is an example of such complaint posted on Better Business Bureau:

…I know for a fact that the sellers are false advertising. A seller I know admitted to trying their products, couldn’t use them because they were distasteful, and achieved weight loss without using [Isagenix] products, but still claimed that [Isagenix] products themselves made them lose weight to make a sale.

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Isagenix Return Policy Review

Isagenix product return policy says you are eligible for a refund within the first 30 days from the day of purchase. Only your first order is eligible and you must pay return shipping. I suppose Isagenix says that if you purchased second time, then you must like the product, and as such, you should not have a right to a refund. Not sure if everyone would agree with that. None of the other fees are refund eligible. You must also follow Isagenix return steps, otherwise Isagenix may decline the refund.

Return Question Policy Says
Are returns accepted? Yes
How many days to initiate return? 30 days
Are shipping fees returned? No
Who pays for return shipping? Customer
Eligibility for Return 1st order only
Membership fees Non-refundable
Shipping fees Non-refundable
Administration fees Non-refundable
Literature Non-refundable
Sales aids Non-refundable
Seasonal items Non-refundable
Promotional items Non-refundable
Indirect purchases Non-refundable

Return Process

  1. Call (877)877-8111 or email receive your Return Merchandise Authorization (RMA).
  2. When contacting have Isagenix Member ID or invoice number available.
  3. If eligible for a refund, Isagenix will credit the original form of payment within 30 days of the product being logged as returned by our distribution center.

NOTE: Isagenix reserves the right to decline a refund if a RMA was not issued prior to returning the product(s).

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Isagenix Privacy Policy Review

You can find Isagenix privacy policy by following this link. Below we summed up in what possible cases Isagenix may collect information about you and for what purposes.

What is Isagenix?

Isagenix is a weight loss, performance, health and beauty multi-level marketing company.

How does the Isagenix diet work?

They have a multitude of different individual products and programs, namely their “Paks” and 9 or 30 day systems. Depending on which Pak/System you go with Isagenix program closely manages how much calories users intake based on the daily shakes and snacks provided. As well it adds some intermittent fasting days “cleanse day”.

What is the success rate of being on Isagenix?

It is considered somewhat of a crash diet, lose weight quickly. In the long run, this system is not sustainable, with just eating processed snacks and shakes. Proper portioned whole foods, water intake and exercise will play a huge roll in a higher success rate.

Is Isagenix easy to follow?

Yes, it comes with daily and step by step directions, even some labeled A.M./P.M. But it can be difficult for those who struggle with overeating because the free meal (not provided by Isagenix), needs to be within the proper portion and calorie parameters.

Are there any side effects?

Some reported side effects are: headaches, nervousness, dizziness, shaking and vomiting. Replacing food with shakes and processed snacks is not healthy for anyone for extended periods.

What is their return policy?

You’ll have 30 days from the date of purchase to return a product(s) that you’re trying for the first time. Isagenix may consider accepting returns on a case-by-case, basis and has the right to deny any refund and/or cancel a Position of anyone who abuses their satisfaction guarantee.

What does it cost?

Individual products range from $24-$70 and Paks/Systems range from $200-$1600

How Can I Contact The Company?


Phone Number: 1-877-877-8111 or HQ 480-889-5747

HQ Address: 155 E. Rivulon Boulevard Gilbert, AZ 85297


What are the ingredients? 

There are a variety of products that Isagenix offers, to see an example go here and you will see an ingredient list offered.

I am a nursing mother, is it safe for me to use while I am nursing?

Look at this link for a more helpful answer.

Do the Isagenix products have grain in them?

Due to the amount of Isagenix products, take a look at this comprehensive allergy list here.

How to get in touch with Isagenix company?

Phone Number: 1-877-877-8111


Address: None provided


4.7 Total Score
Isagenix Scorecard

User Rating: No Ratings Yet!
  1. Reply
    Katherine Workman June 28, 2019 at 6:11 pm

    Product has wayyyyy too many sugars and awful non-dairy options. In addition their products will not hold up under humid conditions. The cleanse for life becomes as hard as a brick, not something I’d recommend ingesting. Their refund policy requires you to be a member. Buyer beware.

  2. I in no means think that protein powders are a good way to live but if you are looking for a good quality meal replacement protein powder look into Quest, they are super low in calories and are reasonably priced. It is sweetened with Stevia but even though i dislike Stevia taste I can drink these. For a huge bucket you will pay about $50.
    My trainer made me drink protein shakes after workouts, I did not see a huge improvement so I stopped and simply eat a protein right after. Fish, almonds, chicken are all great protein to help build muscle.

  3. Takes money out your account evan tho the subscription was cancelled.. hated drinking these shakes felt ill and suffered bad headaches. Also what they don’t tell you is that it will cost you £58.62 to return products back from the uk..

  4. I was told by the spline person: Chelsea Donaldson that Isagenix provided a 100% money back guarantee AND I could keep all the products I purchased. She never told me that I would need to return products opened or unopened. She never told me that I had to initiate the refund within 30 days. After trying the products for 25 days, I stopped. It gave me uncontrollable diarrhea. I couldn’t leave the house! I had also only lost 3 pounds in 25 days. When I told Chelsea about my digestion issues while using Isagenix and told her I didn’t feel it was healthy for me to have that much diarrhea, Chelsea asked me if I felt it was healthy for me to be 170 pounds! I called the customer service line after 28 days of the initial order to cancel and initiate a refund. I was told they would refund my money. I was never told I had to return the products. When I receive my credit card statement, they had only refunded membership fee of around $31. Not the full amount that was over $600. I called again and was then told I would need to return all products to get a refund. They emailed directions for return to me. In the directions, it said that opened products could not be returned! I called again and was told that I needed to dump out all unused product and return the containers! I called Chelsea to ask for help. After waiting on the customer service line for over 20 minutes through a 3-way call with Chelsea and not getting through to anyone at Isagenix, I told her that I was returning all product opened and unopened. I didn’t want her help anymore. This was after she accused me of not disclosing to her all the foods that I consumed. After I hung up, Chelsea contacted my direct line person and told her the problem was I was trying to return items after 30 days. That was not the case. I initiated the return and refund at 28 days. I feel that Chelsea Donalson misled my direct line person (Chelsea is her up-line person). She was antagonistic and accusatory to me. This product didn’t not help me to lose weight. This product was extremely expensive. I DO NOT recommend this product to anyone!!!

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